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Manager, Customer Success, Enterprise Services

Posted 2024-11-21

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💎 Seniority level: Manager, 4+ years of relevant experience for specific function being managed, 2+ years of team leadership experience

🔍 Industry: Healthcare workforce management

🏢 Company: QGenda

⏳ Experience: 4+ years of relevant experience for specific function being managed, 2+ years of team leadership experience

Requirements:
  • Experience in directing complex customer engagements in a matrixed environment.
  • Ability to build relationships with customers and present to diverse audiences.
  • Strong motivational skills to improve team productivity.
  • Basic understanding of Customer Success and company financials.
  • Knowledge in connecting technology to business value for customers.
  • Experience delivering and supporting SaaS products is advantageous.
  • Familiarity with Customer Success Platforms like Planhat or Gainsight.
Responsibilities:
  • Ensure success and renewal of the customer base managed by the team.
  • Act as the primary escalation point for team and customer issues.
  • Maintain a deep understanding of solutions to educate customers.
  • Participate in Executive Business Reviews and Key Account Reviews.
  • Establish and follow best practices for QGenda governance.
  • Drive best practices and make recommendations for improvements.
  • Verify compliance with KPIs and conduct performance reporting.
  • Support team performance through coaching and development.
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