Bilingual Collections Associate (Portuguese)

Posted 2024-11-21

💎 Seniority level: Entry, Minimum of 6 months of Collections experience or 1 year of related customer service experience

📍 Location: United States, EST, NOT STATED

💸 Salary: 19 USD per hour

🔍 Industry: Financial Services

🗣️ Languages: English, Portuguese

⏳ Experience: Minimum of 6 months of Collections experience or 1 year of related customer service experience

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Demonstrated historical career stability.
Must be fluent in Portuguese.
High school diploma or GED equivalent required.
Minimum of 6 months of Collections experience or 1 year of related customer service experience.
Detail-conscious and task-oriented mindset.
Commitment to excellent customer service to clients and dealer partners.
Excellent written and verbal communication skills.
Willingness and ability to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.

Provide customer service regarding collection issues in a busy call center.
Open and manage clients' complaints.
Deescalate customer issues and escalate to the appropriate manager when necessary.
Resolve client discrepancies and reconcile disputes related to outstanding balances.
Meet defined department goals and activity metrics.
Conduct daily/weekly reporting to direct supervisor.
Provide payoff quotes to dealers and customers.
Contact repossession agents as necessary.
Provide written account information when requested by customers.

Posted 2024-10-26

📍 United States

🧭 Full-Time

💸 17 - 17 USD per hour

🔍 Finance

Demonstrated historical career stability.
Willing and able to travel domestically for up to one week at a time, twice per year for training and team-building initiatives.
Fluent in Portuguese.
High school diploma or GED equivalent required.
Minimum of 6 months of Collections experience or 1 year of related customer service experience.
Detail-conscious and task-oriented mindset.
Commitment to excellent customer service.
Excellent written and verbal communication skills.

Provide customer service regarding collection issues in a heavy traffic call center.
Responsible for opening clients' complaints.
Deescalate customer issues and escalate to appropriate manager if needed.
Resolve client discrepancies; reconcile customer disputes pertaining to outstanding due balances.
Meet defined department goals and activity metrics.
Daily/weekly reporting to direct supervisor.
Skip tracing if necessary.
Provide payoff quotes to dealers and customers.
Contact repossession agents as necessary.
Provide written account information as requested by customers.
Answer inbound phone calls as needed.
Handle transfer of ownership.

Communication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-26

🔧 Requirements