IT Business Analyst (Full-time, Remote)

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Requirements:

• Bachelor's degree with preference for Information Technology or Computer Science.
• 5 years of work experience in a business analyst role.
• Familiarity with software development life cycle and agile project management.
• Knowledge of JIRA and Confluence.
• Experience in systems management and IT operations risk management.
• Profound understanding of IT infrastructure and technical proficiencies.
• Proficiency with Microsoft Power Platform Suite.
• Experience with SharePoint, Sybase, and PostgreSQL.
• Relevant technical certifications are a plus.

Responsibilities:

• Reports to the Project Lead.
• Develop and manage detailed work plans, schedules, project estimates, and risk plans.
• Gather, analyze, and document requirements for enhancements or new features.
• Set priorities and define project schedules, coordinating resources.
• Provide Tier 3 support and conduct advanced troubleshooting.
• Create and execute testing plans for client applications.
• Write user stories and perform quality assurance testing.
• Log deliverables and track timelines.
• Monitor system and application performance.
• Ensure data quality control through audits.