Renewals Manager EMEA

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Requirements:

• Related sales or related customer experience (examples: Account Management, Renewals Manager, Customer Success).
• Fluent/Proficient German language skills.
• Demonstrated progressive experience with B2B software sales.
• Experience with subscription GTM approaches for customer success management and renewals.
• Effective communicator with strong interpersonal and collaboration skills.
• Motivated, driven, and results-oriented.
• Strong negotiation, presentation, and closing skills.
• Preferred experience with technical products and knowledge of DevOps or software development lifecycle.

Responsibilities:

• Maximize customer retention rates through effective sales techniques over the phone, video, and email.
• Execute the renewal process to ensure ARR is retained or expanded.
• Evaluate license usage and complete the true-up requirements.
• Understand and align customer’s business needs and goals to generate renewal quotes.
• Provide renewals administration support to Renewals Managers and Account Executives.
• Ensure that renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans.
• Liaise with customers to ensure POs and order forms are accurately completed.
• Identify opportunity and customer level risk and coordinate mitigation.
• Provide renewals coverage on larger, more strategic customers.