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CX Tooling Engineer

Posted 2024-11-21

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💎 Seniority level: Senior, 3+ years

💸 Salary: 105000 - 125800 USD per year

🔍 Industry: Mental healthcare

🏢 Company: Spring Health

⏳ Experience: 3+ years

Requirements:
  • Bachelor's degree or equivalent experience required.
  • 3+ years of experience working with Zendesk, including custom configuration, workflow optimization, and automation.
  • Experience with Talkdesk or similar telephony software is a plus.
  • Strong skills in Zendesk configuration, including creating triggers and custom workflows.
  • Demonstrated ability to innovate and solve complex operational challenges.
  • Experience working closely with multiple teams to translate requirements into solutions.
  • Strong organizational skills for managing multiple projects.
  • Excellent written and verbal communication skills.
Responsibilities:
  • Design, implement, and maintain optimized workflows and processes within Zendesk.
  • Develop custom solutions in Zendesk and streamline processes with Talkdesk.
  • Collaborate with various stakeholders to understand business needs.
  • Identify opportunities for process improvements using data-driven insights.
  • Manage and prioritize multiple tooling requests, maintaining communication with stakeholders.
  • Create documentation and provide training for the Ops team.
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