ApplyPatient Support Specialist, Germany
Posted about 2 months agoViewed
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💎 Seniority level: Entry, 1-2 years
📍 Location: Germany
🔍 Industry: Digital healthcare
🏢 Company: Careers at Eucalyptus
🗣️ Languages: German, English
⏳ Experience: 1-2 years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation
Requirements:
- At least 1-2 years of experience in customer support, hospitality, sales, or similar.
- Bi-lingual in German and English, with strong written and verbal skills.
- Naturally empathetic and reliable with problem-solving abilities.
- Skilled with computers, familiarity with CX software like Google Suite and Zendesk is a plus.
- Comfortable in fast-paced environments and able to take initiative.
- Fast learner and independent problem solver.
Responsibilities:
- Onboarding new patients and proactively resolving patient tickets.
- Making outbound calls to enhance service delivery to patients.
- Collaborating with pharmacy, nurses, and prescribers to ensure timely delivery of orders.
- Gathering and sharing patient feedback to improve products and services.
- Building and maintaining process documentation.
- Managing the Facebook community, including member approval and posts.
- Adapting to evolving needs and taking on new responsibilities.
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