Finnish Speaking Emergency Roadside Assistance - Remote in Greece

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Requirements:

• Fluency in Finnish (spoken and written) is essential.
• Strong customer service and communication skills.
• Previous experience in customer service or emergency assistance is advantageous.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Experience with remote work environments is a plus.
• Flexibility to work a variety of hours, including evenings and weekends.
• Proficiency in using digital communication tools and software applications.

Responsibilities:

• Respond quickly and efficiently to emergency calls for roadside assistance from customers.
• Communicate effectively in Finnish, ensuring customers receive the clarity and support they need.
• Collaborate with local service providers to arrange timely assistance for clients.
• Maintain a professional demeanor while managing stressful situations and emergencies.
• Document all customer interactions and solutions accurately in the required systems.
• Work closely with team members to enhance service delivery and achieve high customer satisfaction.