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Customer Service Representative (Part Time) Remote - Absence Management Dept

Posted 2024-11-20

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💎 Seniority level: Entry, Minimum of 2+ years

📍 Location: Maryland, United States

💸 Salary: 18 USD per hour

🔍 Industry: Healthcare services

🏢 Company: Acentra Health

🗣️ Languages: English, Spanish

⏳ Experience: Minimum of 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • High School diploma or equivalent.
  • Completion of medical terminology course(s) is beneficial.
  • Minimum of 2+ years in customer service or call center environment.
  • Proficient verbal and listening skills.
  • Effective PC skills and familiarity with industry-standard applications.
  • Fluent in English with clear telephone communication.
Responsibilities:
  • Develop and maintain a comprehensive understanding of internal policies, procedures, and services.
  • Utilize automated systems for logging and retrieving information accurately.
  • Handle inquiries from customers through various channels, delivering prompt responses.
  • Engage with medical providers and beneficiaries to facilitate communication.
  • Investigate and resolve customer problems, escalating as necessary.
  • Meet or exceed call volume and service standards.
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Posted 2024-11-14

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💸 18 USD per hour

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🏢 Company: Acentra Health

  • High School diploma or equivalent.
  • Minimum of 2+ years of customer service/telephone experience.
  • Proficient verbal and listening skills.
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  • Develop and maintain a comprehensive understanding of internal policies, procedures, and services.
  • Utilize automated systems for logging and retrieving information accurately.
  • Handle inquiries through telephone, email, fax, or mail promptly.
  • Investigate and resolve customer problems and escalate when necessary.
  • Meet or exceed standards for call volume and service level.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Posted 2024-11-14
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