Finnish speaking Technical support for electronics company - Remote in Greece

View full description

Requirements:

• Fluency in Finnish (both spoken and written) is essential.
• Good level of English proficiency.
• Prior experience in technical support or related roles is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication abilities, with a strong emphasis on customer service.
• Ability to work independently in a remote environment while remaining self-motivated.
• Familiarity with customer support software or CRM systems is a plus.
• Organized, proactive, and able to manage time effectively.

Responsibilities:

• Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of issues related to electronic products and services.
• Provide clear instructions and guidance to customers to help them navigate their technical challenges.
• Accurately document customer interactions and solutions in the support database.
• Collaborate with team members to refine support processes and improve service quality.
• Identify trends in customer issues and provide feedback for product improvement.