IME Operations Manager

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Requirements:

• An Associate's Degree or a Bachelor's Degree is preferred.
• Business experience in a healthcare and/or insurance setting is preferred.
• Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred.
• Exceptional communication skills with a clear understanding of company business lines.
• Ability to apply critical thinking, manage time efficiently, and meet deadlines.
• Computer literacy and typing skills are essential.

Responsibilities:

• Oversee and ensure the overall profitability of the regional operations center, including financial & referral goals.
• Drive revenue growth by delivering excellent customer service and meeting scheduling best practices.
• Ensure timely delivery of high-quality reports and manage client inquiries.
• Optimize physician costs and oversee proper selection based on criteria.
• Monitor performance metrics and ensure staff meets output goals.
• Conduct performance evaluations and handle disciplinary actions as needed.
• Engage in client interactions and assist sales staff on visits.
• Plan daily activities related to production and coordinate with support departments.
• Manage labor needs and oversee the deposition process as requested.