Czech Speaking Customer Service - Remote in Athens, Greece

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Requirements:

• Fluent in Czech, both written and spoken; proficiency in English is a requirement.
• Strong communication and interpersonal skills, with a passion for customer service.
• Ability to work effectively in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Previous experience in customer service or a related field is preferred.
• Familiarity with CRM systems and customer support tools is a plus.
• A positive attitude, adaptability, and enthusiasm for working in a multicultural environment.

Responsibilities:

• Provide excellent customer support to Czech-speaking clients through phone, email, and chat.
• Handle customer inquiries and concerns efficiently, ensuring high levels of satisfaction.
• Maintain an up-to-date knowledge of the company's products and services to assist customers effectively.
• Document all customer interactions and resolutions in the company’s CRM system.
• Collaborate with team members to share insights and improve customer service strategies.
• Participate in training programs and team meetings to enhance skills and service knowledge.
• Offer feedback and suggestions for process improvements to enhance customer experience.