Intake Specialist (CT / Remote)

Posted 2024-11-19

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💎 Seniority level: Entry, 2+ years of relevant experience in a similar position is preferred

📍 Location: Connecticut, USA

💸 Salary: 18 - 23 USD per hour

🔍 Industry: Healthcare

🏢 Company: FreedomCare

🗣️ Languages: English, Spanish

⏳ Experience: 2+ years of relevant experience in a similar position is preferred

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Experience in high-volume inbound and outbound call environment.
Bilingual in Spanish.
Motivated to help patients/caregivers with the drive to exceed open case targets and metrics.
Must have poise and patience when dealing with clients.
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone.
Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues.
Keen attention detail, metrics driven, excellent time management skills.
High empathy and collaborative team player.
Flexibility and openness as the role and responsibilities may change and/or evolve as the company grows.

Responsibilities:

Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program.
Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees.
Manage a high open caseload until the enrollment process is complete.
Consistently meet monthly completed Start of Care (SOC) goals.
Provide exceptional customer service and positive experience for potential patients/caregivers.
Communicate regularly with various Case Management agencies regarding patient authorizations.
Navigate multiple systems and portals to determine eligibility and obtain authorization.
Maintain data input, scheduling, document uploading, and initiate patient enrollment confirmation or rejection communications.

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