Technical Support Representative, Spain (Remote)

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Requirements:

• 2+ years of experience in technical support with clear communication.
• Comfort with operating system basics: Windows, MacOS, Linux.
• Intermediate cloud knowledge and troubleshooting software applications.
• Experience with API basics and effective information gathering.
• Excellent communication skills in English.

Responsibilities:

• Become a technical product knowledge expert on the platform, products, and services.
• Help customers fully deploy Drata into their organizations by troubleshooting contextual issues related to their cloud infrastructure.
• Serve as a technical expert through live chat, email, and video correspondences.
• Provide customer service to a diverse range of customers.
• Collaborate with customer success managers on full rollouts and support sales upsell opportunities.
• Channel feedback to product and engineering teams to troubleshoot issues.