Senior Strategic Account Manager, Enterprise

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Requirements:

• Experience in digital healthcare, particularly with hospitals or health systems.
• Five years of experience in full-cycle strategic enterprise account management.
• Experience working within a software as a service (SaaS) company.
• Experience in a high growth and/or ambiguous environment.
• Proven track record in maintaining and growing customer relationships.
• Experience presenting to C-level stakeholders.
• Bachelor’s degree in Business, Healthcare, or a related field or equivalent work experience.

Responsibilities:

• Serve as the primary liaison for key accounts, building long-term relationships.
• Partner with Sales to understand customer goals and outcomes from the partnership.
• Deliver cohesive strategies to reflect customer initiatives and objectives.
• Establish KPI reporting to drive customer satisfaction and value realization.
• Collaborate with Solutions Analysts to deploy products that align with customer plans.
• Onboard and train new customers based on their needs.
• Drive retention, renewal, and expansion opportunities.
• Support product roadmap development based on customer feedback.
• Build opportunity assessments to ensure valuable product features are developed.
• Mentor Strategic Account Manager teammates.