Service Delivery Analyst

Posted 2024-11-19

📍 Location: Australia

🏢 Company: Centorrino Technologies👥 101-250 Cloud Computing Unified Communications Cyber Security

🪄 Skills: GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

A passion for exceptional customer service with empathy and understanding.
Excellent listening, negotiation, and presentation skills.
A technical understanding or the ability to quickly learn about technological product services.
Ability to understand technical issues and communicate them effectively to customers.

Responsibilities:

Supporting the service delivery managers and ITIL teams in daily tasks.
Building and maintaining customer relationships through remote engagements.
Collaborating with technical and client-facing teams to achieve customer outcomes.
Reviewing and presenting monthly service delivery reports, ensuring SLAs are met.
Serving as a contact point for customers to resolve issues and queries.
Championing issue resolution through ITIL principles.

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