Account Manager, SMB

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Requirements:

• Ability to work with Japan-based customers in Japanese and global colleagues in English
• 2+ years of Sales, Account Management, or Customer Success experience with a track record in SaaS sales, customer retention, and relationship management
• Experience discovering and closing sales opportunities, managing a pipeline, and building client relationships
• Comfort in operating with ambiguity in an emerging market
• Ability to communicate effectively to multiple senior stakeholders
• Skill in distilling complex topics into plain language
• Effectiveness in balancing high volume work with cross-functional projects
• Self-starter approach
• Passion for small business success in Japan
• Experience using Salesforce or other CRM tool

Responsibilities:

• Work with high growth businesses early in their life cycle
• Grow and retain our Micro and SMB seller base
• Understand customer needs and Japanese market trends
• Use Square's value propositions to negotiate custom pricing
• Cross sell and upsell products and features through deep discovery, education, and product onboarding support
• Share seller insights, recommendations, operational needs, and growth opportunities in Japan
• Collaborate with go-to-market teams to uncover product insights and win in Japan
• Achieve (exceed) targets for revenue outputs, customer satisfaction, and operational goals