Employee Navigator Implementation Analyst

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Requirements:

• Associate’s or Bachelor’s degree, or equivalent work experience.
• Proficient with MS Office Suite.
• Experience working with database applications.
• Exceptional telephone demeanor.
• Strong interpersonal skills for effective communication with customers.
• Attention to detail and high standards for customer-facing work.
• 2+ years of Employee Navigator Implementation Experience.

Responsibilities:

• Create and configure customer websites using third-party software.
• Solve routine issues for customer accounts and ensure effective communication.
• Test and audit configured software for proper functioning.
• Work with Implementation Specialist to learn quality assurance and assist in development.
• Manage relationships with account teams, carriers, vendors, and customers.
• Provide support through root cause analysis.
• Perform quality assurance on site builds and review findings.
• Anticipate and respond to customer support questions.
• Participate in customer meetings as needed.