Customer Success Contractor

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Requirements:

• Must be 18 years of age or older.
• At least 1 year of experience in call center or support center environment.
• Demonstrated commitment to professionalism, punctuality, and reliability.
• Access to appropriate technology (laptop, stable internet, etc.).
• Experience with Live Chat and Zendesk is preferred.
• Strong written and verbal communication skills in English.
• Effective problem-solving skills related to customer issues.
• Understanding of blockchain technology and cryptocurrencies is preferred.

Responsibilities:

• Respond promptly to customer inquiries via Zendesk.
• Efficiently resolve first-line tickets related to accounts and transactions.
• Develop a deep understanding of product offerings.
• Analyze issues and provide timely solutions.
• Maintain professional communication with customers.
• Document interactions and contribute to a knowledge base.
• Ensure quality and participate in ongoing training.