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Technical Support Agent exp in TM Flow Cloud 7 CSS

Posted 2024-11-19

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💎 Seniority level: Experience in customer service or technical support is preferred.

📍 Location: Philippines, Eastern Standard Time

🏢 Company: GLOBAL PACIFIC SUPPORT

🗣️ Languages: English

⏳ Experience: Experience in customer service or technical support is preferred.

🪄 Skills: Communication SkillsCustomer serviceTime ManagementWritten communication

Requirements:
  • Proficient in TeamViewer, Zoom, Google Meetings, Google Calendar, and TM Flow software.
  • Strong technical aptitude to learn new tools.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills focused on patience and empathy.
  • Highly organized with multitasking and prioritization skills.
  • Experience in customer service or technical support preferred.
Responsibilities:
  • Assist customers in setup and onboarding of TM Flow Cloud 7 CSS.
  • Deliver training sessions via Zoom and Google Meetings.
  • Educate customers on software features.
  • Provide timely technical support via various platforms.
  • Diagnose and resolve technical issues.
  • Use TeamViewer for remote troubleshooting.
  • Escalate complex issues when necessary.
  • Maintain clear communication with customers and document interactions.
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