ApplyCustomer Success Manager, US
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💎 Seniority level: Manager, 5+ years
📍 Location: US
🔍 Industry: Accommodation and global mobility
🏢 Company: AltoVita👥 51-100💰 $9,343,623 Series A about 2 years agoRental PropertyTravel AccommodationsPropTechTravelSoftwareBusiness Travel
🗣️ Languages: English, 18 languages
⏳ Experience: 5+ years
🪄 Skills: Data AnalysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingClient relationship management
Requirements:
- 5+ years of experience in hotel reservations, corporate housing, global mobility, or relocation.
- Comfortable in fast-paced and entrepreneurial environments.
- Ability to work well under pressure and handle high-stress situations calmly.
- Strong problem-solving skills and ability to think on your feet.
- Self-motivated, proactive, and results-driven.
- Occasional weekend on-call rotation.
- US based.
Responsibilities:
- Manage incoming accommodation requests and present corporate clients with personalized housing options through AltoVita's enterprise software.
- Reply to client inquiries related to housing options and provide thoughtful recommendations promptly.
- Build excellent relationships with consultants from relocation management companies.
- Support reporting on conversion figures and identify opportunities for improvement.
- Maintain positive engagement with hospitality partners and participate in supplier meetings as needed.
- Conduct property inspections to understand property quality when required.
- Identify market gaps and collaborate with the Hospitality Growth team.
- Contribute to product development for hospitality operators.
- Proactively contribute to the community and assist in optimizing AltoVita's Customer Success technology.
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