German speaking Customer service for automotive brands - Remote in Greece

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Requirements:

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a related field is preferred.
• Genuine interest in the automotive industry and product knowledge.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently as well as within a remote team.
• Proficient in using digital communication tools and customer management software.

Responsibilities:

• Provide exceptional customer service through phone, email, and chat communications.
• Assist customers with inquiries related to automotive products and services.
• Resolve customer complaints and technical issues in a professional manner.
• Guide customers through product features, benefits, and usage instructions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to enhance overall service delivery and customer satisfaction.