Customer Success Manager Hungary (m/f/d)

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Requirements:

• Experience in account management or Customer Success, preferably within the SaaS industry.
• Proficiency in using CRM systems; strong computer literacy.
• Experience with web and mobile applications and technical familiarity.
• Excellent spoken and written skills in Hungarian and business English.
• Highly organized and accountable with strong communication skills.
• Self-motivated and proactive team player, adept in multitasking.
• Willingness to travel occasionally for customer engagements.

Responsibilities:

• Be the product expert and provide training and services for feature implementation.
• Maintain a detailed understanding of PlanRadar to assist customers effectively.
• Conduct regular customer meetings to establish desired business outcomes.
• Serve as a dedicated partner, supporting customer needs across departments.
• Create success stories with customers and collaborate with marketing on case studies.
• Minimize customer churn through continuous engagement and education.
• Work closely with cross-functional teams to translate business needs into solutions.