CX Specialist - DE and EN Speaker

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Requirements:

• Proficient/Fluent level of German and English is required.
• Valuable previous experience in customer service, helpdesk, or similar roles.
• Strong written and verbal communication and interpersonal skills.
• Detail-oriented with a genuine care for top-quality service.
• Ability to be flexible, resourceful, and multi-task.
• Positive attitude, proactive, and dynamic.
• Experience with Zendesk would be a plus.

Responsibilities:

• Identify and assess customers’ needs to ensure satisfaction.
• Manage customer communications and reply to requests by email and chat.
• Provide accurate, valid, and complete information using proper methods and tools.
• Handle customer complaints and provide appropriate solutions.
• Build sustainable relationships and trust with customers.
• Manage the CRM system and keep records of customer interactions.
• Achieve personal and team targets.
• Collaborate with multiple departments to support all processes.
• Engage customers and promote a supportive environment.