Outside Property Claim Representative Trainee- Springfield/Decatur, IL

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Requirements:

• High School Diploma or GED and one year of customer service experience required, or Bachelor’s Degree preferred.
• Valid driver's license is required.
• Demonstrated customer-centric attitude, strong communication skills, attention to detail, analytical thinking, and decision making.

Responsibilities:

• Completes required training and performs core assignments including handling 1st party property claims of moderate severity.
• Investigates and evaluates claims to determine coverage and damages.
• Establishes claim reserves and determines settlement amounts.
• Negotiates settlements and writes complex correspondence like denial letters.
• Maintains accurate claim files and ensures timely resolution.
• Provides excellent customer service and manages file inventory.