German speaking customer service for notes taking application - Remote in Greece

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Requirements:

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Prior experience in customer service or technical support is preferred.
• Interest in technology and productivity applications is a plus.
• Excellent problem-solving skills with a customer-centric approach.
• Ability to work independently in a remote environment.
• Proficient in using digital tools and customer relationship management systems.

Responsibilities:

• Provide top-notch customer service support through phone, email, and chat communications.
• Assist users with inquiries related to the features and functions of the notes taking application.
• Resolve customer issues and complaints efficiently and professionally.
• Guide customers through technical troubleshooting and offer usage tips.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with the development team to relay customer feedback and improve the application.
• Stay updated on the latest application features and industry trends to better assist customers.