Japan Customer Service Agent

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Requirements:

• Bi-lingual (verbal and written) in both Japanese & English.
• 1+ year minimum experience in a customer service background preferred.
• Previous customer service experience is a must.
• PC proficiency; Knowledge of MS Word, Excel and Outlook.
• Excellent communication skills in both Japanese and English.
• Must be enthusiastic, friendly, professional, and polite.
• Strong attention to detail and ability to multi-task.
• Ability to work both independently and as part of a team.
• Must have reliable internet.

Responsibilities:

• Support customers efficiently, accurately and in a professional manner by phone and email.
• Verify newly signed up accounts for compliance with geo-compliance regulations.
• Ensure excellent customer service and escalate issues or complaints.
• Retain existing customers calling/emailing to cancel service.
• Communicate and follow up with customers on inquiries.
• Develop knowledge of the company's products and services.
• Contact customers to collect payments or update payment methods.
• Report accurately on calls and log details in company systems.
• Provide feedback to the team supervisor.