Customer Operations Administrator

Posted 2024-11-18

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💎 Seniority level: Junior, Minimum 2 years

📍 Location: Philippines

🔍 Industry: Furniture and design

🏢 Company: Virtual Staff 365

⏳ Experience: Minimum 2 years

🪄 Skills: Project ManagementData AnalysisProject CoordinationData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

Minimum 2 years of experience in sales administration or customer service.
Exceptional customer service focus and problem-solving skills.
Strong project management and computer literacy skills.
Positive attitude with the ability to handle challenging interactions professionally.
Team player with excellent communication and organisational skills.

Responsibilities:

Provide support to retail, trade, and wholesale sales teams.
Handle customer inquiries, prepare quotes, and manage tender documents.
Coordinate with logistics teams to ensure smooth project delivery.
Process online orders and handle warranty applications and claims.
Maintain regular communication with clients, updating them on progress and resolutions.

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