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AWS Technical Architect

Posted 2024-11-16

View full description

📍 Location: United States, British Columbia, Ontario, Colombia

🔍 Industry: AI and Consulting

🗣️ Languages: English

🪄 Skills: AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CDCustomer serviceTerraformPresentation skillsDocumentationCompliance

Requirements:
  • Customer-facing contact center experience.
  • Experience with integrations across WFM, CRM, and contact center solutions.
  • Hands-on experience with scripting/coding in languages like Python, Java, C#, .NET, and Node.js.
  • Strong communication and presentation skills with executives and customers.
  • API integration experience.
  • Troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, and Call Center Routing.
  • Capable of documenting infrastructure requirements including networking and security.
  • Knowledge of automation tools like Jenkins and GitLab CI/CD.
  • Knowledge of contact center architecture.
  • Experience with infrastructure as code using AWS CDK and Terraform.
  • Experience setting up monitoring and logging for infrastructure components.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Familiarity with Salesforce Service Cloud.
  • Knowledge of other contact center platforms like Genesys, Cisco, and Twilio.
  • Experience with WorkForce Management solutions.
  • Working knowledge of outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.
Responsibilities:
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
  • Conduct technology assessments to improve agent experience and productivity.
  • Facilitate business process reviews to identify customer requirements.
  • Educate customers on AWS value propositions and engage in deep architectural discussions.
  • Lead discovery for customer projects, helping to build ROIs.
  • Translate customer requirements into effective contact center designs.
  • Oversee and mentor technical teams, ensuring timely and quality delivery.
  • Act as a liaison between technical teams and business stakeholders.
  • Drive best practices in contact center design throughout the solution delivery.
  • Manage project communications effectively.
  • Deliver end-user training and documentation.
  • Lead enterprise-level projects with minimal direction.
  • Facilitate vision and strategy discussions with leadership.
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🔥 AWS Technical Architect
Posted 2024-12-03

📍 United States, India, British Columbia, Ontario, Colombia

🔍 AI and Consulting

🏢 Company: NeuraFlash

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Knowledge of communications protocols and APIs like WebRTC and SIP.
  • Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
  • Strong communication and presentation skills for engaging with executives, IT management, and customers.
  • API integration experience.
  • Troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
  • Proficient in documenting infrastructure requirements including networking and security.
  • Knowledge of automation tools for software testing and deployment, such as Jenkins and GitLab CI/CD.
  • Understanding of contact center architecture.
  • Experience with infrastructure as code using AWS CDK and Terraform.
  • Set up monitoring and logging for infrastructure components.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Familiarity with Salesforce Service Cloud.
  • Knowledge of other contact center platforms (e.g., Genesys, Cisco, Avaya, Twilio).
  • Experience with WorkForce Management solutions and outbound dialers.
  • Knowledge of software development methodologies such as Agile and Scrum.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional level.
  • AWS Solution Architect Certification or Professional level.
  • Salesforce Certified Administrator.

  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
  • Conduct technology assessment and audits to improve the agent experience and productivity.
  • Facilitate business process reviews to identify customer requirements.
  • Educate customers on the value proposition of AWS and participate in architectural discussions.
  • Lead discovery for customers, helping build ROIs and delivering presentations.
  • Translate customer requirements into contact center design leveraging AWS best practices.
  • Mentor technical teams to ensure solutions are delivered on time and within budget.
  • Act as liaison between technical teams and business stakeholders to manage expectations.
  • Drive best practices in contact center design.
  • Manage project and customer communications effectively.
  • Deliver training and documentation for end users.
  • Take lead on enterprise level projects with minimal direction.
  • Engage in vision and strategy discussions with leadership.

AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CDCustomer serviceTerraformPresentation skillsDocumentationCompliance

Posted 2024-12-03
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