German Speaking Emergency Roadside Customer Service- Remote in Greece

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Requirements:

• Fluent in German and English, with strong verbal and written communication skills.
• Excellent customer service skills, with a friendly and approachable demeanor.
• Ability to remain calm under pressure and resolve conflicts effectively.
• Prior experience in customer service or emergency assistance is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Self-motivated and comfortable working independently in a remote work environment.
• Flexibility to work various shifts, including weekends and evenings as needed.

Responsibilities:

• Answer emergency calls from German-speaking customers and provide immediate, empathetic assistance.
• Evaluate the nature of the emergency and coordinate with appropriate service teams for timely support.
• Document all customer interactions in the company's CRM system, ensuring accurate records are maintained.
• Deliver clear communication to clients, keeping them informed throughout the assistance process.
• Collaborate with remote team members to share insights and improve service protocols.
• Participate in regular training sessions to enhance your skills in customer service and emergency response.
• Collect feedback from customers to contribute to service enhancements and quality assurance.