Senior Support Representative (EST)

Posted 2024-11-16

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💎 Seniority level: Senior, 5-8 years

📍 Location: United States, EST, NOT STATED

💸 Salary: 70000 - 93000 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Healthie

🗣️ Languages: English

⏳ Experience: 5-8 years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

5-8 years of experience in customer-facing roles at SaaS companies.
Confidence in queue work and rapid onboarding capability.
Full-spectrum generalist with knowledge in single sign-on, billing, modern browsers, mobile OS, email deliverability, DNS records, and reading log files.
Excellent writing skills for clear communication on complex topics.
Organized, self-directed, and able to work independently.
Strong problem-solving skills and willingness to learn.
Familiarity with Help Scout, Stripe, Sendgrid, Mixpanel, Shortcut, and Sumo Logic.

Responsibilities:

Join the support team to provide exceptional product support and after-sales follow through.
Spend most of the time providing customer support via email.
Troubleshoot potential bugs and document feature requests.
Analyze customer data and assist customers in getting started with the product.
Collaborate with the team to elevate the voice of the customer.
Occasionally assist customers over the phone.

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