Portfolio Role: Community Manager

View full description

Requirements:

• 5+ years of experience in community management, preferably in the gaming industry.
• Proven track record of growing and managing a vibrant community for a live service or competitive multiplayer game.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple social platforms.
• Experience with social media management tools such as Hootsuite or Sprout Social.
• Passion for gaming and deep understanding of gaming communities.
• Ability to analyze community sentiment and transform feedback into actionable insights.
• Experience working cross-functionally with marketing, PR, and development teams.

Responsibilities:

• Be the face and voice of the game across social media platforms, forums, and other community spaces.
• Develop and execute community engagement strategies that foster positive player relationships and encourage player feedback.
• Respond to player inquiries and concerns in a timely, empathetic, and professional manner.
• Coordinate and host live events, streams, playtests, and other interactive experiences for the community.
• Manage social media campaigns and keep the community informed and engaged with updates, patches, and events.
• Collaborate closely with the development team to relay player feedback and sentiment.
• Monitor online conversations and trends to identify community concerns.
• Create and maintain a content calendar for community-related initiatives.
• Develop, grow, and moderate official community channels.
• Track and report on key community metrics and sentiment.
• Foster relationships with influencers and content creators.