Digital Experience Monitoring - Solutions Engineering Director (Remote, East Coast)

View full description

Requirements:

• Bachelor’s degree in Computer Science or equivalent education or experience required.
• 3+ years of experience within the digital experience monitoring space with tools such as AppDynamics, DataDog, New Relic, etc.
• 3+ years of leadership experience in similar capacity.
• Experience with instrumenting, configuring, and customizing real user monitoring agents.
• Experience with leveraging query languages or business intelligence tools.
• Advanced experience with web technologies like JavaScript, HTML, and CSS.
• Experience with session-replay tools and mobile frameworks.
• Knowledge of cloud platforms like AWS, Azure, or GCP.
• Experience with modern technologies like containers and CI/CD pipelines.
• Must be able to travel up to 30% of the time.

Responsibilities:

• Build and lead a team of Solution Engineers who serve as experts in product introduction and evaluation.
• Coordinate cross-functional resources to meet team goals.
• Evangelize product offerings at trade shows and account meetings.
• Identify new sales opportunities in collaboration with sales representatives.
• Participate in proof of concept creation and cloud architecture discussions.
• Present Dynatrace’s vision to C-suite executives.
• Provide technical guidance throughout the sales cycle.
• Ensure key demonstrations are delivered during marketing events.
• Gather customer feedback for product management.
• Share knowledge and best practices within the team.
• Identify learning opportunities for professional development.
• Create and modify presentations for customer demands.
• Support partners as a technical point of contact.
• Collaborate closely with various internal teams.
• Manage candidate sourcing and the interview process.
• Act as a player/coach in delivering presentations.