Default Prevention Specialist

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Requirements:

• Bachelor’s degree.
• Minimum 1 year of mortgage-related collection, customer service, or sales experience.
• Ability to clearly communicate the life-cycle of a mortgage from start to finish and knowledge of the processing steps involved.
• Ability to build relationships and work closely in a team environment.
• Ability to understand customer issues and own any issue through resolution.
• Possess broad knowledge of real estate transaction methods.
• Leadership/team-lead experience preferred.
• Project management experience preferred.
• Experience with Excel or spreadsheet equivalent knowledge, Microsoft Office.
• Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance preferred.
• Bilingual Spanish speaker preferred.

Responsibilities:

• Proactively reaching out to a pipeline of borrowers in order to avoid loans from going into default.
• Collaborating with servicing teams to identify borrowers who are at risk of default and determine the best approach.
• Working with compliance team to develop new policies and procedures related to default prevention techniques.
• Resolving incoming, escalated, and general mortgage loan inquiries from customers.
• Processing mortgage payoffs and verifications.
• Documenting all customer interaction in Kiavi’s system of record.