Operations Manager - Content & Support B2B

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Requirements:

• 3+ years of demonstrated experience in the industry with a strong understanding of digital assets.
• Experience in training, onboarding, and collaborating with high-performing teams.
• Strong entrepreneurial mindset with an appetite for ownership.
• Detail-oriented with a focus on user needs.
• Analytical capability to translate data into actionable growth strategies.

Responsibilities:

• Build and oversee a high-performing team of customer service and content coordinators.
• Develop and implement essential operational processes from the ground up.
• Set KPIs to monitor team performance.
• Ensure smooth onboarding of team members.
• Direct content and customer service strategy.