Senior Customer Support (Remote)

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Requirements:

• Up to 2-3 years of experience in customer support.
• Verbal and written fluency in English.
• Knowledge of internet services and software technologies.
• Knowledge of Zendesk and SQL is a plus.
• Self-organized with great time management skills.
• Strong problem-solving and multitasking skills.
• Ability to raise questions or issues to appropriate persons.
• Quick to adapt to changing situations.
• Quick in responding and able to prioritize tasks.
• Looking for a long-term job.

Responsibilities:

• Resolve customer complaints via phone, email, or social media.
• Assist customers and the operators by providing the information they require.
• Communicate and coordinate with colleagues and other departments as necessary.
• Track bad reviews and support cases to identify problems and resolve them.
• Suggest and make changes to improve operational workflows.
• Maintain regular contact with current Transport Operators.