Customer Service Agent (San Salvador, El Salvador, Remote)

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Requirements:

• Excellent communication and interpersonal skills.
• Fluent in written and spoken English.
• 3+ years of customer support experience.
• Proven experience in a fast-paced support environment.
• Exceptional verbal and written communication skills for technical instructions.
• Experience with email, phone and/or live chat support for complex issues.
• Fluent in written and spoken Spanish; a third language is a plus.
• Bachelor’s degree or equivalent education and experience.
• Familiarity with Zendesk, LiveAgent or Jira is a plus.

Responsibilities:

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers.
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call.
• Work with customers to understand their use of Sezzle services and provide feedback to Product and Development teams.
• Act as an advocate for customers by reporting areas for improvement in products or processes.
• Communicate trends to leadership and suggest innovative solutions on behalf of customers.