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UX Product Owner - Remote

Posted 2024-11-15

View full description

🔍 Industry: Telecom and Managed Services

Requirements:
  • Customer-focused mindset with a passion for delivering exceptional user experiences.
  • Strong understanding of user-centered design principles and methodologies.
  • Proven experience designing user interfaces for web-based applications, preferably in a customer portal or B2B environment.
  • Desired bachelor's degree in relevant fields or equivalent experience.
  • Experience with measuring portal customer satisfaction and responding to feedback.
  • Excellent project management skills and ability to manage multiple projects.
Responsibilities:
  • Establish, prioritize and lead the implementation of key functionality within the ITSM customer portal.
  • Oversee the selection of release cycles for features and enhancements.
  • Collaborate with cross-functional teams to translate user needs into functionality.
  • Conduct user research and implement improvements to optimize portal effectiveness.
  • Manage content creation and ensure accurate resources are available for users.
  • Serve as the primary point of contact for stakeholders and communicate updates effectively.
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