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UX Product Owner - Remote

Posted 2024-11-15

View full description

🔍 Industry: Telecom and Managed Services

Requirements:
  • Customer-focused mindset with a passion for delivering exceptional user experiences.
  • Proven experience in designing user interfaces for web-based applications, preferably in a customer portal.
  • Strong understanding of user-centered design principles and methodologies.
  • Desirable degree in computer science, information systems, or a related field.
  • Experience with measuring portal customer satisfaction and implementing feedback.
  • Excellent project management and communication skills.
  • Ability to manage multiple projects in a fast-paced environment.
  • Strong analytical skills to interpret data and make data-driven decisions.
Responsibilities:
  • Establish roadmap and customer experience strategy for the AIreCONTROL portal.
  • Lead development and implementation of new features and enhancements.
  • Collaborate with cross-functional teams to gather and prioritize requirements.
  • Conduct user research to improve usability and engagement.
  • Ensure portal reliability, security, and performance through regular maintenance.
  • Manage updates, patches, and content creation for the portal.
  • Serve as the primary point of contact for stakeholders involved in the portal initiative.
  • Monitor portal analytics and establish KPIs for effectiveness.
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