Renewal Specialist

Posted 2 months agoViewed

💎 Seniority level: Previous experience in customer service, account management, or a related field is preferred but not required.

📍 Location: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington

🔍 Industry: SaaS (Software as a Service)

🏢 Company: Crunchbase👥 101-250💰 $50,000,000 Series D over 2 years ago🫂 Last layoff over 1 year agoDatabase Information Services Business Intelligence Lead Generation Marketing Automation Software

🗣️ Languages: English

⏳ Experience: Previous experience in customer service, account management, or a related field is preferred but not required.

🪄 Skills: Communication SkillsCustomer serviceNegotiationAttention to detailWritten communicationAdaptability

Requirements:

Strong verbal and written communication skills, with the ability to engage and influence stakeholders at various levels.
Strong negotiation skills with the ability to navigate contract discussions.
A passion for delivering excellent customer service and a strong commitment to customer success.
Exceptional attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
Quick learner, coachable, and adaptable to a dynamic environment.
Effective communicator across teams via video conferencing, phone, or email.
Familiarity with automation tools (e.g., Outreach, Salesforce, LinkedIn preferred).
Preferred education includes secondary education in Business, Marketing, Communications, or a related discipline.

Responsibilities:

Manage the end-to-end renewal process for a portfolio of customer accounts, ensuring timely and successful renewals.
Work closely with CSMs, CS Ops, and customers to understand their business objectives and challenges.
Collaborate with internal teams (e.g., Sales, Product) to address customer concerns.
Maintain accurate records of renewal activities and customer interactions in CRM system.
Identify potential upsell opportunities based on customer needs and product usage.
Serve as a customer advocate, ensuring feedback is communicated.
Anticipate challenges and identify opportunities for scalable solutions.

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