Customer Success Associate (AVC - 05022402)

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Requirements:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience working within outbound sales or customer success, particularly in the home services industry.
• Exceptional English communication skills, both written and verbal.
• Strong interpersonal skills with a positive and empathetic attitude.
• Ability to build rapport and trust with customers and colleagues.
• Experience with AI platforms is a plus, but not required.

Responsibilities:

• Build and maintain strong relationships with customers, acting as their primary point of contact and advocate within the company.
• Proactively engage with customers to understand their needs and challenges, providing personalized support and guidance.
• Onboard new customers with training and resources to ensure effective utilization of the AI platform.
• Conduct regular check-ins with customers to assess satisfaction and identify opportunities for improvement.
• Collaborate with cross-functional teams to address customer needs and resolve issues promptly.
• Serve as a subject matter expert on the AI platform, providing insights and recommendations to customers.
• Assist in developing customer success strategies and resources to enhance the overall customer experience.