Technical Account Manager

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Requirements:

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.
• Strong technical background with experience in software, cloud services, or IT infrastructure.
• Ability to understand complex technical issues and communicate solutions effectively.
• Proven experience in a customer-facing role, preferably in technical account management or support.
• Excellent communication and interpersonal skills for building trust and rapport with customers.
• Proven ability to manage projects and tasks simultaneously with attention to detail.
• Strong analytical and problem-solving skills for strategic thinking and data-driven decisions.

Responsibilities:

• Serve as the primary contact for assigned customers, ensuring satisfaction and understanding their needs.
• Provide expert technical guidance and support for effective product implementation and operation.
• Monitor account status, usage metrics, and address risks to customer success.
• Act as a customer advocate within the company and collaborate with product teams on customer feedback.
• Oversee project delivery, managing timelines, resources, and budgets for customer satisfaction.
• Continuously seek opportunities to enhance customer experience and internal processes.