Consultor de Viajes Corporativos - Oportunidades Futuras - Portugal

Posted about 1 month agoViewed

💎 Seniority level: Middle, 3+ years as a travel consultant, 2+ years with GDS

📍 Location: Portugal

🔍 Industry: Travel

🏢 Company: Navan👥 1001-5000💰 $400,000,000 Debt Financing about 2 years ago🫂 Last layoff about 1 year agoFinancial Services Payments Software Business Travel

🗣️ Languages: English, Spanish

⏳ Experience: 3+ years as a travel consultant, 2+ years with GDS

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

3+ years of experience as a travel consultant managing bookings for flights, trains, and hotels - Mandatory requirement.
2+ years of experience with GDS (Sabre, Amadeus, or Galileo) - Mandatory requirement.
Fluency in English and Spanish - Mandatory requirement.
Previous experience in contact centers or customer service roles.
Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce.
Flexibility to work rotating shifts, Monday to Sunday, from 7 a.m. to 11 p.m.
Ability to multitask, solve urgent problems quickly, and work independently.
Empathetic, professional, and excellent communication skills, both verbal and written.

Responsibilities:

Provide top-level travel support through chat, calls, and emails.
Maintain updated knowledge about providers, destinations, and systems.
Quickly assess client needs, urgency, and preferences.
Accurately manage hotel, flight, car, and train bookings.
Guide clients in using Navan's self-service platform and app.
Respond quickly while meeting SLA expectations.
Follow company and client policies, ensuring global compliance.
Provide feedback on objectives and processes to stakeholders.
Participate in team meetings regarding products, providers, and industry updates.
Stay updated with industry best practices.
Maintain attendance, complete assigned training, and meet performance indicators.

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