Lead Community Manager (m/f/d)

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Requirements:

• 6+ years in Community Management, with at least 3 years in a leadership role.
• Proven experience leading and mentoring community management teams.
• Strong understanding of community engagement strategies across social media, Discord, and forums.
• Excellent communication, leadership, and collaboration skills.
• Ability to influence product and marketing strategies based on community feedback.
• Strong experience in tracking and analyzing community metrics.
• Native or near-native English proficiency.

Responsibilities:

• Lead, mentor, and support a team of Community Managers across multiple game titles.
• Develop and implement community strategies that align with DECA’s brand, driving player engagement and loyalty.
• Ensure consistent messaging, content delivery, and community interaction across all platforms.
• Foster collaboration between community management, product teams, and marketing to integrate community feedback.
• Analyze community health metrics and adjust strategies for improvement.
• Manage community crises with clear communication.
• Build scalable community management processes and frameworks.