Lead Community Manager (m/f/d)

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Requirements:

• 6+ years in Community Management, with at least 3 years in a leadership role.
• Proven experience leading and mentoring community management teams.
• Strong understanding of community engagement strategies across social media, Discord, and forums.
• Excellent communication, leadership, and collaboration skills, with the ability to work cross-functionally between products and teams.
• Ability to influence product and marketing strategies based on community feedback.
• Strong experience in tracking and analyzing community metrics to drive decisions.
• Native or near-native English proficiency.

Responsibilities:

• Lead, mentor, and support a team of Community Managers across multiple game titles.
• Develop and implement community strategies that align with DECA’s brand, driving player engagement and loyalty.
• Ensure consistent messaging, content delivery, and community interaction across all platforms.
• Foster collaboration between community management, product teams, and marketing to integrate community feedback into product development and promotional efforts.
• Collaborate with game development teams to ensure community needs are reflected in the game’s design and feature updates.
• Leverage community data and insights to shape decision-making, track engagement trends, and optimize strategies.
• Analyze community health metrics and adjust strategies to improve engagement and retention.
• Manage community crises, ensuring clear, effective communication during sensitive situations.
• Build scalable community management processes and frameworks to support growth across multiple game titles.
• Identify and propose new tools, technologies, and processes to improve community management and player engagement.
• Collaborate with senior leadership and key stakeholders to align community management strategies with overall business goals.