Client Manager, PBM - Western Region - Remote

Posted 2024-11-15

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💎 Seniority level: Manager, 5-8 years in pharmacy operations

📍 Location: Western Region, US, PST, NOT STATED

🔍 Industry: Pharmacy Benefit Management

🏢 Company: Rightway

🗣️ Languages: English

⏳ Experience: 5-8 years in pharmacy operations

🪄 Skills: LeadershipProject ManagementData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Education level: Bachelor's Degree required; Master's Degree preferred.
Work experience: 5-8 years in pharmacy operations.
Ideal characteristics: Detail-oriented, strong consultative and presentation skills, excellent organization skills.
Specific skills: Client management, pharmacy benefit knowledge, problem-solving, ability to prioritize changes, strong communication, project leadership abilities.
Basic knowledge of spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides).

Responsibilities:

Responsible for the overall relationship with assigned PBM clients, managing touchbases and contract deliverables.
Serve as initial point of contact for operational inquiries and lead client meetings.
Partner with Implementation team for seamless transitions post-launch.
Gather client requirements for annual open enrollment process.
Participate in client webinars and training, with potential travel needed.
Identify trends in issues and work with teams to implement solutions.
Ensure timely and accurate deliverables to clients.
Support standardization across accounts and enhance operational processes.
Provide ongoing support to Rightway partners, addressing inquiries and resolving issues.
Maintain understanding of industry trends to offer insights to clients.

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