Product Servicing Specialist

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Requirements:

• High school diploma or equivalent.
• At least 1 year of experience in Quality, Customer Service, or Engineering.
• Experience in problem-solving and reaching positive solutions through systematic operations.
• Ability to process details, prioritize importance, and draw concise conclusions.
• Time management skills such as prioritizing, organizing, and tracking project details.

Responsibilities:

• Coordinate various stages of the service process between customers, sales, repair center, and division personnel.
• Provide troubleshooting and technical support to customers over the phone.
• Investigate complaints and servicing requests to assure appropriate resolution.
• Run servicing requests trending reports and contact relevant parties for corrective actions.
• Handle replacements, credit orders, and notify stakeholders about investigation results.
• Evaluate quality of current services and recommend improvements.
• Maintain repair records and conduct monthly repair analysis.