Product Support Specialist

Posted 2024-11-15

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💎 Seniority level: Entry, 2+ years

📍 Location: Philippines, Central Time, NOT STATED

🔍 Industry: SaaS

🏢 Company: Sprout General Referrals

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

2+ years of customer-facing support experience in a fast-paced environment (SaaS industry experience a plus).
Willing to work an 8.5 hour US business day shift, ranging sometime between an 8am start and 6pm Central Time finish.
Exceptional verbal and written communication skills, including chat support experience.
Natural problem solver with a high standard for quality and resourcefulness.
Demonstrates composure, patience, and initiative in learning and development.

Responsibilities:

Guide our customers by managing incoming requests through email and chat.
Handle screen share requests for detailed technical troubleshooting.
Consistently meet quantitative and qualitative expectations of the role.
Become a product expert through comprehensive onboarding and support.

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