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Cyber Security - Infrastructure - IT Manager

Posted 2024-11-15

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💎 Seniority level: Manager, 5+ years

📍 Location: Colombia

💸 Salary: 2500 - 3000 USD per month

🔍 Industry: Property management

🏢 Company: Extenteam Inc.

⏳ Experience: 5+ years

🪄 Skills: AWSLeadershipCybersecurityAzureCustomer serviceLinuxOrganizational skillsCompliance

Requirements:
  • 5+ years of experience in IT support or help desk management, with at least 2 years in a client-facing role.
  • Proven experience in managing IT projects and systems administration.
  • Experience leading an IT support team.
  • Strong knowledge of operating systems: Windows, macOS, and Linux.
  • Familiar with networking technologies: TCP/IP, VPN, and firewalls.
  • Experience with help desk ticketing systems and remote support tools.
  • Familiarity with cloud platforms such as AWS, Azure, and Google Cloud.
  • Experience in virtualization technologies like VMware and Hyper-V.
  • Proficient in IT security protocols and antivirus software.
Responsibilities:
  • Serve as the primary contact for external clients, providing technical support and maintaining positive relationships.
  • Lead the IT support team to deliver effective service to internal employees and resolve technical issues promptly.
  • Oversee IT help desk operations and manage IT infrastructure to ensure performance and security.
  • Develop client relationships by addressing their IT needs and improving their service experience.
  • Lead IT projects, implementing upgrades and security enhancements on time and within budget.
  • Establish IT policies and ensure compliance with security regulations.
  • Manage vendor relationships for cost-effective solutions.
  • Implement safeguards to protect sensitive data.
  • Provide training to enhance productivity and security awareness.
  • Maintain accurate records of IT operations and provide performance reports.
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