Senior Salesforce Administrator

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Requirements:

• 3+ years of hands-on Salesforce Sales/Service Cloud administration experience.
• Profound knowledge of Salesforce’s declarative automation tools, focusing on Record-Triggered and Screen flow.
• Deep understanding of Salesforce’s security model.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
• Expert knowledge of Salesforce’s reporting capabilities, including Lightning Report and Dashboard Builder.
• Understanding of general SDLC principles and best practices, including Agile development methodology.
• Ability to provide coaching to junior team members and training to users.
• Familiarity with Salesforce SOQL, Apex, and HTML.
• Data analytical experience/knowledge.
• Ability to prioritize and work independently in a dynamic environment.
• Excellent work ethic with a willingness to accept constructive feedback.
• Previous experience with database management or object-oriented programming is an advantage.
• Experience in the fintech/banking industry or a SaaS company is an advantage.

Responsibilities:

• Salesforce platform administration, including automations, reporting, data architecture, integrations, and security practices.
• Collaborate with internal stakeholders by gathering requirements and finding scalable solutions following Salesforce best practices.
• Build and maintain comprehensive technical documentation.
• Communicate with key stakeholders in all phases of the SDLC process.
• Configure, monitor, and troubleshoot integrations with third-party systems.
• Plan, organize, and support User Acceptance Testing.
• Monitor user adoption of new and existing features.
• Mass manipulation of data in the system.
• Research, evaluate, and implement new features/products.
• Collaborate with Salesforce and Product developers on CRM-related projects.
• Optimize existing builds to reduce technical debt and improve org health and efficiency.