Italian Speaking Interaction Expert for Car Rental Service - Remote in Greece

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Requirements:

• Fluency in Italian and English, both spoken and written.
• Prior experience in customer service is preferred, especially in the automotive or rental sector.
• Strong communication skills with a focus on customer satisfaction.
• Attention to detail and excellent organizational skills.
• Professional and patient demeanor when handling customer inquiries.
• Proficient in using CRM systems and standard office software.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities:

• Deliver outstanding customer support to Italian-speaking customers via phone, email, and chat.
• Guide customers through the rental process, aiding them with reservations and vehicle selection.
• Effectively resolve customer questions and concerns to ensure seamless rental experiences.
• Collaborate with rental locations to ensure vehicle availability and optimize operations.
• Gather customer feedback to improve service quality and enhance satisfaction.
• Accurately document all customer interactions and transactions in the CRM system.
• Stay updated on rental policies, available vehicles, and promotions.