Partner Support Representative

Posted 2024-11-15

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💎 Seniority level: Entry, minimum of 2 years

📍 Location: US, EU

💸 Salary: 21 USD per hour

🔍 Industry: Marketplace platform

🏢 Company: Taskrabbit

🗣️ Languages: English, Spanish

⏳ Experience: Minimum of 2 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Minimum 2 years of customer service experience, including handling complex customer interactions.
Experience with CRM tools.
Excellent typing skills and the ability to navigate online tools and systems.
Strong written and verbal communication skills with a command of grammar and spelling.
Reliable and punctual with excellent time management skills.
Adaptability and a love for change in a fast-paced environment.
Bilingual in English and Spanish is preferred.

Responsibilities:

Assist users in their entire experience.
Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.
Build connections and trust with our users, aiming for a first-time resolution.
Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service.
Proactively solve issues using your knowledge and experience to make informed decisions.
Identify trends and provide constructive feedback to other teams as necessary.
Champion our partners by identifying their needs and advocating for continuous improvement.

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